Customer safety is our first goal – this is how we approach security.
Not only are we the leading European crypto investment platform, we are also one of the most regulated. We believe in doing things the right way, not the easy way, which is why we choose to be fully transparent, to acquire licences that see us monitored by multiple financial market authorities, and to have our funds and business practices regularly validated by external parties.
Monnay only processes your personal data for the purposes permitted according to GDPR. We do not use personal data for automated decision-making, including profiling, and we have several security measures in place to make sure your data is safely stored and processed. Learn more.
The Monnay Group diligently follows European laws and regulations. We operate our businesses based on various VASP registrations, as well as MiFID II, E-Money and PSD II licences amongst all our core markets.
We prioritise keeping your assets safe, incorporating multiple security measures to protect them from potential threats. Crypto assets are stored in highly-secure cold storage facilities that are examined by an external auditor. Your assets are yours.
Monnay infrastructure and systems are secured with the most modern encryption technologies and supported by our dedicated security teams.
As the markets are open 24/7, so are we. Our Operations, Security and Engineering teams operate on a 24/7 coverage model to respond to any changes within the markets.
Possessing internally maintained security programs is one thing, but having them measure up to industry standards and validating them by achieving best-in-class certifications is another. The latter is much more difficult and time-consuming, but if you want to be a safe and rigorously regulated company, it is necessary and worthwhile. Our ISO27001 certification proves we do it.
User passwords are stored using the most trusted and modern hashing algorithms. Nobody can read or decrypt them, including us.
If activated by the user (highly recommended by Monnay) time-based one-time passwords and multi-factor authentication to defend against security threats and additional 2FA in case of user password compromise.
Robust KYC onboarding and verification procedures, and fully compliant with European regulation.
Users are prompted via email to verify every password reset request and to freeze their account if the request was not initiated by them.
Monnay allows users to see which browsers and devices they are logged in from to control their account access.
Important notifications to the user to ensure overview of user account activity.
We operate our businesses based on various VASP registrations, as well as MiFID II, E-Money and PSD II licences amongst all our core markets. The Monnay Group diligently follows European law and regulations, and Monnay Payments GmbH possesses a payment service provider licence under PSD2, recently becoming an E-Money Institute. Our stringent user verification processes are also fully compliant with AML5.
When you invest with Monnay, you do. You are the beneficial owner of your assets (crypto assets and metals) and we hold them in custody, as a trustee. It’s your investment, your assets – we just keep them safe. All assets are held in a highly-secure environment. As a result, if something goes wrong, you will not be treated as an unsecured creditor and you don’t risk losing your assets. Instead, you assert the right of separation under Austrian law. For Monnay Stocks we have implemented a pledge system and all underlyings are held with a licensed custodian for securities (please refer to our prospectus). So whether you want to move it, trade it, invest it or grow it; it’s your investment, your choice.
Monnay manages client assets as a trustee, the client remains the beneficial owner. But what does that mean?
Monnay holds clients crypto assets as trustee under a legally binding trust agreement with its customers and therefore there is a legally binding separation between our own assets and those of our customers.
We do not speculate with customers’ assets we hold.
Customers have a right to separation and are not treated as unsecured creditors; therefore customers cannot lose their crypto assets in custody.
Thanks for your suggestion. We are working around the clock to improve our blockchain infrastructure, so our customers have all deposit/withdrawal options they need. Withdrawing or depositing to and from Monnay to your Ledger is already possible, by simply using your ERC-20 deposit/withdrawal address. A deeper integration is not planned right now, but we can consider it for the future. Hope this answers your question.
This platform is operated by MONNAY SERVICES SP. Z O.O., registered under the National Court Register (KRS) number 0001127548, with headquarters located in Głogowska Street, No. 82, Suite 22, 60-741 Poznań, Poland. Tax Identification Number (NIP): 7792576327 – National Business Registry Number (REGON): 529665394. The company operates in compliance with the applicable regulations of Poland and the European Union. MONNAY SERVICES SP. Z O.O. is supervised by the Poznań District Court – New Town and Wilda, Commercial Department of the National Court Register (VIII Wydział Gospodarczy Krajowego Rejestru Sądowego). For inquiries or additional regulatory documentation, please contact us via email or visit our office in Poznań, Poland.
Risk Warning : Cryptocurrency trading involves significant risk and may not be suitable for all investors. Prices can fluctuate widely, and past performance is not indicative of future results. Only invest funds you can afford to lose.
Legal and regulatory restrictions : Due to our current licensing, we only provide our services within the European Union and associated countries. As such, we are unable to offer our platform in countries outside this region, in compliance with our legal and regulatory framework