Terms & conditions

Legal & Privacy

1 - Introduction

Terms & Conditions

Effective Date:28/04/2025

Welcome to Monnay.com, operated by Monnay Services Sp. z o.o.

By accessing or using our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Eligibility
You must be at least 18 years old and comply with all applicable laws and regulations to use our services.

2. Services
Monnay.com provides services for buying, selling, and managing cryptocurrencies. We reserve the right to modify or terminate any services at our discretion.

3. Account Registration
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Risks
Cryptocurrency transactions are subject to market risks, including high volatility. You accept full responsibility for your investment decisions.

5. Compliance
We comply with applicable laws, including Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. You agree to provide accurate and complete information during the verification process.

6. Intellectual Property
All content on Monnay.com, including logos, texts, and designs, is protected by copyright laws.

7. Limitation of Liability
Monnay Services Sp. z o.o. shall not be liable for any damages resulting from the use of our services beyond the extent permitted by law.

8. Modifications
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.

9. Governing Law
These Terms & Conditions are governed by the laws of Poland.

If you have any questions, please contact us at [email protected]

2 - Access and Use of the Platform

1. Account Opening Requirements

In order to create and access an account on the platform operated by MONNAY SERVICES SP. Z O.O., users must meet the following criteria:

Age Requirement: The user must be at least 18 years old at the time of registration. Any account opened by a user under the age of 18 will be automatically rejected or terminated.
Residency: The platform is accessible to users residing in countries where its services are legally permitted. Users must ensure that their participation complies with local laws and regulations. If you reside in a restricted country or jurisdiction, you may be prohibited from using the platform.
Identity Verification: As part of the regulatory compliance requirements, users may be asked to verify their identity by submitting personal identification documents (such as a passport or driver’s license). This ensures the legitimacy of the user’s account and prevents fraudulent activities.

2. Confidentiality of Login Credentials

Username and Password: Users are required to create a unique username and a strong password when registering an account with MONNAY SERVICES SP. Z O.O.. It is the user’s responsibility to maintain the confidentiality of these credentials and prevent unauthorized access to their account.
Two-Factor Authentication (2FA): To enhance security, MONNAY SERVICES SP. Z O.O. encourages users to enable two-factor authentication (2FA). This additional layer of protection requires users to provide a secondary verification method, such as a code sent to their mobile device.
Account Activity: Users are responsible for all activities conducted through their accounts. Any unauthorized transactions or suspicious behavior should be reported to customer support immediately. MONNAY SERVICES SP. Z O.O. is not liable for any loss or damage resulting from the failure of a user to protect their login credentials.

3. Restrictions on Use

Users agree not to engage in the following activities while using the platform operated by MONNAY SERVICES SP. Z O.O.:

Illegal Activities: Engaging in illegal actions, including money laundering, fraud, or any other activities that violate local, national, or international laws.
Market Manipulation: Attempting to manipulate the platform’s market or engage in any form of market abuse, such as insider trading, price manipulation, or spreading false information.
Security Breach: Attempting to gain unauthorized access to any part of the platform or network, circumventing security protocols, or exploiting system vulnerabilities.
Harmful Activities: Using the platform to distribute malware, viruses, or other harmful software or content that could damage or disrupt the platform’s operation or affect other users.
Account Misuse: Creating multiple accounts for the purpose of circumventing platform restrictions, including withdrawal limits or account verification processes.

Violations of these restrictions may result in the immediate suspension or termination of the user’s account, without prior notice. In some cases, legal action may be taken, and users may be held liable for any damages or losses incurred by MONNAY SERVICES SP. Z O.O. or other users.

3 - Services Offered

Types of Services

1. Types of Services

MONNAY SERVICES SP. Z O.O. provides a wide range of services designed to cater to different user needs in the cryptocurrency and digital asset space. These services include, but are not limited to:

Trading: The platform offers users the ability to buy, sell, and trade a variety of cryptocurrencies, including popular assets like Bitcoin (BTC), Ethereum (ETH), and others. The trading interface is user-friendly and designed for both beginners and experienced traders. Users can access real-time market data, execute limit or market orders, and track their trading performance with ease.
Staking: MONNAY SERVICES SP. Z O.O. allows users to participate in staking for supported cryptocurrencies. Staking involves locking a user’s crypto assets in a secure wallet to support the operations of a blockchain network (such as transaction validation). In return, users receive rewards in the form of additional tokens. Staking provides an opportunity for users to earn passive income from their crypto holdings.
Wallet Services: The platform provides secure cryptocurrency wallets for users to store, send, and receive their digital assets. These wallets are equipped with advanced security features, such as encryption and two-factor authentication (2FA), ensuring the safety of users’ funds. The platform supports both custodial and non-custodial wallets, giving users full control over their private keys or allowing them to delegate wallet management to the platform.
Exchange Services: MONNAY SERVICES SP. Z O.O. also offers a seamless exchange service that enables users to swap one cryptocurrency for another. This service is integrated within the platform, providing users with an easy-to-use interface for converting digital assets based on real-time market prices.
Educational Tools and Resources: The platform provides users with access to educational materials, including tutorials, market analysis, and guides. This ensures that both new and experienced users can learn more about cryptocurrency, blockchain technology, and how to make informed decisions when trading or investing.

2. How the Services Work

Each service offered by MONNAY SERVICES SP. Z O.O. is designed to be straightforward and user-friendly, ensuring that users can access and utilize them with minimal effort. Here’s how each service works:

Trading: Users can sign up for an account, deposit funds into their wallet, and start trading on the platform. The platform provides access to various trading pairs, and users can place buy or sell orders. The system processes trades instantly when conditions are met, and users can monitor their positions via the account dashboard.
Staking: To participate in staking, users select the cryptocurrency they wish to stake and transfer the required amount into a staking-enabled wallet. The platform will lock the funds for a set period (which may vary depending on the asset) and provide regular updates on the staking rewards. Users can choose to reinvest their rewards or withdraw them as they accumulate.
Wallet: Users can create and manage a wallet directly within their platform account. Once funds are deposited, users can send or receive cryptocurrency using wallet addresses. The platform ensures that all transactions are secure, and users can track their wallet balance and transaction history.
Exchange: The exchange service works by allowing users to select the assets they wish to trade, specify the amount, and execute the transaction. The platform instantly calculates the exchange rate and processes the trade according to the current market price.
Educational Tools: Users can access the educational content through a dedicated section of the platform. These resources are designed to guide users in learning more about blockchain, trading strategies, and maximizing the potential of their digital asset investments.

3. Service Availability

MONNAY SERVICES SP. Z O.O. aims to provide its services to users around the globe. The availability of specific services may vary depending on the user’s geographic location and local regulations. Here’s an overview of the service availability:

Trading: Available globally, subject to regulatory restrictions in certain regions. The platform supports a wide variety of cryptocurrencies, ensuring users can trade popular and emerging assets. Availability may depend on the asset class and country-specific regulations.
Staking: Staking is available for a variety of supported cryptocurrencies. The availability of staking for certain assets may be restricted based on the jurisdiction and the cryptocurrency’s underlying protocol.
Wallet Services: The wallet services are available to all users who register an account and complete the necessary identity verification process. Access to wallets may be limited by local laws in certain jurisdictions, but MONNAY SERVICES SP. Z O.O. ensures compliance with applicable regulations to provide secure storage for digital assets.
Exchange Services: The exchange feature is available for users in regions where trading and asset conversion are legally permissible. Some jurisdictions may have restrictions on certain assets or types of transactions, but the platform strives to offer a seamless exchange experience where allowed by law.
Educational Tools: The educational resources are available to all registered users, providing a comprehensive understanding of cryptocurrency trading and investing. These tools are available online and are accessible 24/7, allowing users to learn at their own pace.

4 - Compliance Rules

1. Compliance with Local and International Laws

MONNAY SERVICES SP. Z O.O. is committed to adhering to all applicable local and international laws, regulations, and industry standards to ensure the highest levels of legal and regulatory compliance. This includes but is not limited to the laws governing financial services, anti-money laundering (AML), combating the financing of terrorism (CFT), data protection, and consumer protection.

Jurisdiction Compliance: The platform operates under the legal framework of Poland and the European Union, ensuring full compliance with the relevant European Union directives and regulations, including the EU’s General Data Protection Regulation (GDPR). We also comply with the laws of any other jurisdiction in which we provide services, taking into account the unique requirements and restrictions imposed by each country or region.
Cross-Border Compliance: As the platform caters to an international user base, MONNAY SERVICES SP. Z O.O. ensures that its services comply with applicable international regulations, including those set by regulatory bodies such as the Financial Action Task Force (FATF) and the European Securities and Markets Authority (ESMA). The platform is also committed to cooperating with relevant authorities and regulatory bodies, ensuring transparency and accountability in all operations.
License and Supervision: MONNAY SERVICES SP. Z O.O. is registered in Poland and subject to the oversight of the Poznań District Court – New Town and Wilda, Commercial Department of the National Court Register (VIII Wydział Gospodarczy Krajowego Rejestru Sądowego). The company operates with the necessary licenses and approvals for offering financial services within the European Union and complies with all necessary regulatory requirements for the legal operation of a cryptocurrency platform.

2. Know Your Customer (KYC) and Anti-Money Laundering (AML) Procedures

To ensure that MONNAY SERVICES SP. Z O.O. remains in full compliance with AML and KYC regulations, the platform follows strict verification procedures aimed at preventing illegal activities, including money laundering, terrorist financing, and fraud.

Know Your Customer (KYC): All users must complete the KYC verification process before they can access certain services on the platform, such as trading, withdrawals, and participating in staking activities. The KYC process involves submitting personal identification documents (e.g., passport, national ID card, or driver’s license), proof of address (e.g., utility bills or bank statements), and a selfie for face verification.
Purpose of KYC: The KYC process helps us verify the identity of our users to prevent fraudulent activities, reduce risks associated with identity theft, and ensure that users are not engaging in activities that violate regulatory requirements.
Anti-Money Laundering (AML): MONNAY SERVICES SP. Z O.O. has implemented comprehensive AML procedures to monitor transactions and identify suspicious activity. These procedures include:
- Transaction Monitoring: Continuous surveillance of users’ transactions to detect patterns or behaviors that may suggest money laundering or terrorist financing.
- Risk-Based Approach: Users are assigned a risk level based on factors such as their geographic location, transaction history, and compliance with the platform’s policies. Higher-risk users may be subject to additional scrutiny and enhanced due diligence.
- Reporting Suspicious Activity: If any suspicious transactions or behaviors are identified, MONNAY SERVICES SP. Z O.O. is obligated to report them to the relevant authorities, in accordance with AML regulations. The platform also works with financial intelligence units (FIUs) to ensure that any illicit activity is flagged and appropriately dealt with.
Sanctions Compliance: MONNAY SERVICES SP. Z O.O. adheres to all applicable sanctions and embargoes issued by national and international authorities. Users from countries subject to sanctions or restricted by global regulations may be denied access to the platform or have their accounts terminated.

3. Prohibition of Illegal Activities

MONNAY SERVICES SP. Z O.O. strictly prohibits the use of its platform for any illegal activities. All users must comply with the following terms to maintain the integrity of the platform and ensure compliance with applicable laws:

Illegal Financial Activities: The platform forbids the use of any services for the purpose of money laundering, terrorist financing, fraud, insider trading, or the facilitation of any other illegal financial activities. Users who attempt to use the platform for such purposes will have their accounts immediately terminated, and legal actions may be pursued.
Prohibited Content and Behavior: MONNAY SERVICES SP. Z O.O. does not tolerate the use of its platform for distributing illegal content, including but not limited to child exploitation material, prohibited gambling activities, or pirated digital assets. Any user found engaging in such behavior will have their account banned and may face legal consequences.
Market Manipulation: Users are prohibited from engaging in market manipulation, including activities such as “pump and dump” schemes, spreading false or misleading information to influence the market, or engaging in price manipulation. Violators of these policies will face penalties, including the suspension or closure of their accounts.
Reporting and Investigation: The platform encourages users to report any suspicious activities or potential breaches of these rules. MONNAY SERVICES SP. Z O.O. is committed to investigating all reports thoroughly and taking appropriate action, including cooperating with law enforcement agencies as needed.

5 - Transactions

Deposit and Withdrawal Process

1. Deposit and Withdrawal Process

MONNAY SERVICES SP. Z O.O. offers a seamless and secure process for depositing and withdrawing funds. The platform supports a variety of payment methods to ensure users can conveniently manage their accounts.

Deposit Process:

To initiate a deposit, users must first ensure their account is fully verified through the KYC process. Once verification is complete, users can deposit funds using one of the accepted payment methods:

Cryptocurrency Deposits: Users can deposit supported cryptocurrencies (e.g., Bitcoin, Ethereum, etc.) directly into their platform wallet.
Fiat Deposits: Fiat deposits can be made via bank transfers or using third-party payment providers (e.g., credit cards, e-wallets). The available fiat currencies will depend on the user’s region and the payment method chosen.
Deposit Confirmation: Once a deposit is made, users will receive an immediate notification confirming the transaction. Cryptocurrency deposits may take time to be confirmed on the blockchain, while fiat deposits will typically be processed within 1–3 business days, depending on the method used.

Withdrawal Process:

Withdrawing funds is similarly simple, though users must ensure they meet the required KYC verification level. Withdrawals can be processed using:

Cryptocurrency Withdrawals: Users can withdraw their funds to any supported external wallet by providing the appropriate wallet address.
Fiat Withdrawals: Fiat withdrawals are completed via bank transfer or other available payment methods. The user must provide their bank account details for processing.
Withdrawal Confirmation: After initiating a withdrawal, users will receive a confirmation email with details of the transaction. Cryptocurrency withdrawals are processed immediately once confirmed on the blockchain, while fiat withdrawals may take 1–5 business days based on the method and the user’s bank.

2. Commissions and Fees

MONNAY SERVICES SP. Z O.O. strives for transparency in its fee structure. While the platform offers competitive rates, certain transactions incur fees to cover operational and security costs.

Deposit Fees:

Cryptocurrency Deposits: Generally, there are no fees for depositing cryptocurrencies. However, users may be responsible for network transaction fees charged by the blockchain.
Fiat Deposits: Deposit fees for fiat currencies may vary depending on the payment method. For example, bank transfers may incur a small processing fee, while payments made through third-party services (e.g., credit cards or e-wallets) may have higher fees.

Withdrawal Fees:

Cryptocurrency Withdrawals: The platform charges a small network fee for cryptocurrency withdrawals, which is necessary to facilitate the transfer on the blockchain.
Fiat Withdrawals: Fiat withdrawals may be subject to withdrawal fees depending on the payment provider and the region. These fees are generally a percentage of the withdrawal amount or a fixed fee per transaction.

Trading and Staking Fees:

MONNAY SERVICES SP. Z O.O. also charges fees for certain services such as trading and staking. These fees are clearly outlined in the user interface:

Trading Fees: A small commission is applied to trades executed on the platform. The fee structure may vary depending on the trading volume and the type of order (e.g., market vs. limit orders).
Staking Fees: Staking rewards may be subject to a service fee, which is deducted from the rewards generated by the user’s staked assets.

Fee Transparency:

All fees associated with deposits, withdrawals, trading, and staking will be clearly communicated to users at the time of the transaction. No hidden fees are charged, and users can review the fee schedule in the platform’s FAQ or help section for more detailed information.

3. Management of Delays and Errors

MONNAY SERVICES SP. Z O.O. is committed to providing timely and efficient transactions. However, certain situations may lead to delays or errors, and the platform has processes in place to address these issues.

Transaction Delays:

Delays can occur in both cryptocurrency and fiat transactions due to factors such as:

Blockchain Congestion: Cryptocurrency transactions may experience delays during times of high network traffic or low miner activity. In such cases, users will be notified of the expected delay, and the platform will continue to monitor the transaction until it is confirmed.
Banking Delays: Fiat withdrawals and deposits can be delayed due to the processing times of banks or third-party payment providers. These delays may also be influenced by public holidays or weekends, during which banks may not process transactions.
How Delays Are Handled: If a delay is anticipated, MONNAY SERVICES SP. Z O.O. will notify users via email or in-platform notifications. If the delay extends beyond the expected timeframe, the platform’s support team will investigate the cause and provide updates to users.

Transaction Errors:

In the case of errors (e.g., incorrect deposit addresses, failed withdrawals, etc.), users should immediately contact customer support for assistance. Common errors that may occur include:

Incorrect Wallet Addresses: If a user mistakenly enters an incorrect wallet address for a cryptocurrency withdrawal, the transaction may fail. If possible, the platform will work to retrieve the funds, but users should always double-check their addresses before initiating a transaction.
Bank Account Errors: If there are discrepancies with bank account information during fiat withdrawals, users will be asked to verify their details before the transaction is processed again.

Error Resolution Process:

If an error occurs, MONNAY SERVICES SP. Z O.O. provides a clear and structured process for resolving the issue. Users should contact support with the transaction ID, date, and other relevant details. The support team will investigate the issue and resolve it as quickly as possible, ensuring users are kept informed throughout the process.

Important Notice Regarding Fees and Commissions

Please note that the fees, commissions, and other charges associated with the use of our services are subject to change. MONNAY SERVICES SP. Z O.O. reserves the right to adjust these fees at any time in accordance with market conditions, regulatory changes, or business requirements.

We are committed to transparency and ensuring that our users are always informed. You can easily view the most up-to-date information on fees, commissions, and other charges directly on the platform before completing any transaction.

We encourage you to regularly review the fee schedule to stay informed of any updates.

6 - Security

1. Security Measures in Place

MONNAY SERVICES SP. Z O.O. is committed to ensuring the highest level of security for all transactions and user data on the platform. We have implemented a range of robust security measures to protect our users from unauthorized access and cyber threats.

Encryption: All sensitive data, including personal information and transaction details, is encrypted using industry-leading encryption standards (SSL/TLS) to ensure that your data is safe during transmission.
Two-Factor Authentication (2FA): We strongly recommend using Two-Factor Authentication (2FA) for an extra layer of protection. This helps prevent unauthorized access to your account by requiring both your password and a second verification method (e.g., a code sent to your mobile device).
Cold Storage for Cryptocurrency: The majority of cryptocurrencies held by MONNAY SERVICES SP. Z O.O. are stored in cold wallets, which are not connected to the internet, offering additional protection against hacking and cyber threats.
Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address any potential weaknesses in our system. This is part of our ongoing commitment to ensuring the security and integrity of the platform.

2. User Responsibilities for Account Security

While we take all necessary precautions to protect your account, it is important that users also take responsibility for the security of their own accounts. Here are some key actions you should take to enhance your account security:

Strong Passwords: Use a strong, unique password that combines uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information such as birth dates or common phrases.
Enable Two-Factor Authentication (2FA): We highly recommend enabling Two-Factor Authentication (2FA) on your account for an added layer of security.
Monitor Account Activity: Regularly review your account for any unusual or unauthorized activity. If you notice any suspicious behavior, immediately report it to our support team.
Protect Your Credentials: Do not share your login credentials, password, or 2FA code with anyone. Be cautious of phishing attempts and fraudulent websites that may try to steal your personal information.
Logout from Shared Devices: Always log out from your account when using shared or public devices to prevent unauthorized access to your account.

3. Limitation of Liability in Case of Cyberattacks

Despite our comprehensive security measures, MONNAY SERVICES SP. Z O.O. cannot guarantee complete protection against all potential cyberattacks or hacking attempts. While we take every precaution to protect our platform and users, no system can be entirely immune to sophisticated attacks or unforeseen security breaches.

Cyberattack Risks: In the event of a cyberattack, MONNAY SERVICES SP. Z O.O. will make every effort to mitigate any damages and restore normal service as quickly as possible. However, users acknowledge that risks such as loss of funds, data breaches, and account compromise may occur due to such attacks.
User Agreement: By using our platform, you agree to hold MONNAY SERVICES SP. Z O.O. harmless in case of losses or damages resulting from cyberattacks, hacking incidents, or other similar security breaches, unless such losses are caused by our own negligence or failure to meet regulatory security standards.
Incident Response: In case of a cyberattack or breach, we will promptly notify affected users, provide guidance on steps to secure their accounts, and work with the relevant authorities to investigate and resolve the issue.

7 - Intellectual Property

1. Rights on Platform Content

All content available on the MONNAY SERVICES SP. Z O.O. platform, including but not limited to text, graphics, logos, images, videos, software, and any other materials, is the intellectual property of MONNAY SERVICES SP. Z O.O. or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

Ownership: The content provided on the platform is owned by MONNAY SERVICES SP. Z O.O., or used with permission from third-party providers. All rights to the platform’s content, design, layout, and underlying software are reserved exclusively to MONNAY SERVICES SP. Z O.O.
Use of Content: Users are granted a limited, non-exclusive, non-transferable license to access and use the content for personal, non-commercial purposes, subject to the terms and conditions outlined here. This license does not transfer any intellectual property rights to the user.
Trademarks: The trademarks, logos, and service marks displayed on the platform are the registered and unregistered trademarks of MONNAY SERVICES SP. Z O.O. and its partners. Users are prohibited from using these trademarks without explicit written permission from MONNAY SERVICES SP. Z O.O.

2. Prohibition of Reproduction or Modification

Users are strictly prohibited from reproducing, distributing, modifying, creating derivative works from, or otherwise exploiting any part of the content available on the platform without prior written consent from MONNAY SERVICES SP. Z O.O. This includes, but is not limited to:

Copying Content: Copying, downloading, or otherwise replicating any part of the platform content for commercial use, distribution, or any other purpose that is not expressly permitted is prohibited.
Modification of Content: Altering, adapting, or making changes to the content or functionality of the platform is not permitted unless authorized by MONNAY SERVICES SP. Z O.O. in writing.
Reverse Engineering: Users may not attempt to reverse engineer, decompile, or disassemble any software used on the platform, including the platform’s underlying code or algorithms.

Violating these intellectual property rights could result in legal action, including but not limited to civil and criminal penalties.

8 - Limitation of Liability

1. Risk Warnings Related to Cryptocurrencies

Cryptocurrencies are inherently volatile and involve significant risks, including the potential for loss of principal. By using the services provided by MONNAY SERVICES SP. Z O.O., you acknowledge and accept these risks.

Market Volatility: Cryptocurrency values can fluctuate widely due to market dynamics, regulatory actions, or other factors outside the control of MONNAY SERVICES SP. Z O.O.
Loss of Funds: Investing in or trading cryptocurrencies carries the risk of losing all or part of your investment.
Regulatory Risks: Cryptocurrencies are subject to evolving regulatory frameworks in various jurisdictions, which may impact their value or legality.

Users are encouraged to carefully assess their financial situation, risk tolerance, and investment goals before engaging with cryptocurrency products.

2. No Guarantee of Returns

MONNAY SERVICES SP. Z O.O. makes no representations or warranties regarding the profitability or returns of any cryptocurrency-related transactions.

No Assured Profits: Past performance of cryptocurrency markets does not guarantee future results.
Self-Directed Decisions: All decisions regarding cryptocurrency purchases, sales, or trades are made at the user’s sole discretion. MONNAY SERVICES SP. Z O.O. does not provide financial advice or guarantee the success of any strategy.

3. Conditions of Liability in Case of Losses

While MONNAY SERVICES SP. Z O.O. strives to provide a secure and reliable platform, the company cannot be held liable for losses incurred under the following circumstances:

Market Losses: Losses resulting from market fluctuations, trading decisions, or investment strategies are the sole responsibility of the user.
Technical Issues: Although MONNAY SERVICES SP. Z O.O. employs robust systems, it cannot guarantee uninterrupted access to its platform. The company is not responsible for losses due to downtime, technical errors, or system malfunctions.
Unauthorized Access: Users are responsible for securing their account credentials. Losses due to unauthorized access resulting from user negligence will not be covered.

4. Disclaimer of Liability

To the maximum extent permitted by law, MONNAY SERVICES SP. Z O.O. and its affiliates, employees, or partners are not liable for:

Indirect, incidental, or consequential damages arising from the use or inability to use the platform.
Losses due to unforeseen circumstances, including but not limited to cyberattacks, system failures, or force majeure events.

By using the platform, you agree to indemnify and hold MONNAY SERVICES SP. Z O.O. harmless from any claims, damages, or liabilities arising from your use of the services.

9 - Account Termination

1. Reasons for Account Suspension or Closure

MONNAY SERVICES SP. Z O.O. reserves the right to suspend or terminate user accounts in the following cases:

Violation of Terms and Conditions: If a user fails to comply with the platform’s Terms of Use, including breaches of intellectual property rights, illegal activities, or misuse of platform features.
Fraudulent or Suspicious Activity: Any involvement in fraudulent transactions, money laundering, or other illegal activities, including but not limited to suspicious behavior regarding deposits, withdrawals, or trading activities.
Non-Compliance with KYC/AML Requirements: Failure to complete or update Know Your Customer (KYC) and Anti-Money Laundering (AML) verification processes, as required by regulatory standards.
Inactivity: Accounts that remain inactive for an extended period, typically defined as 12 months, may be subject to termination after prior notice.
Security Concerns: Accounts involved in unauthorized access, hacking attempts, or any form of cyberattack or threat to the platform’s security may be immediately suspended or closed.
Regulatory Compliance: If continuing the account is deemed necessary to comply with applicable local or international regulations, including changes in laws or requirements related to cryptocurrency.

2. Procedure for Users

If your account is suspended or terminated, the following procedures will apply:

Notification: Users will receive an email notification detailing the reason for the account suspension or closure. In cases of fraud, illegal activities, or security issues, immediate suspension may occur without prior warning.
Appeal Process: If you believe that your account was suspended or terminated in error, you can submit a formal appeal to the platform’s support team within 14 days of receiving the notification. The appeal must include detailed information regarding the dispute.
Account Access During Suspension: During suspension, access to certain services may be restricted, and users may not be able to perform deposits, withdrawals, or trades.
Resolution: MONNAY SERVICES SP. Z O.O. will review all appeals and determine whether the account can be reinstated. If the account is reinstated, you will be notified of the specific conditions under which access is restored.
Withdrawal of Funds: In the event of account closure, any remaining funds will be returned to the user’s verified payment method or wallet, subject to any outstanding fees or compliance requirements. The withdrawal process may take up to 30 days depending on the circumstances.

3. Impact of Account Termination

Loss of Access: Terminated accounts will lose access to all features and services of the platform, including trading, staking, or wallet functionality.
Funds and Data: Any remaining funds and data associated with a closed account will be handled according to the platform’s Privacy Policy and in compliance with applicable regulations. Users may request a report of their account activity before closure.
No Refunds: In the case of account closure due to violations of the platform’s policies, MONNAY SERVICES SP. Z O.O. reserves the right to withhold any remaining funds or bonuses and may apply fees as deemed necessary under the terms.

4. Proactive Account Management

Periodic Review: MONNAY SERVICES SP. Z O.O. may conduct periodic reviews of user accounts to ensure compliance with platform policies. Users are encouraged to keep their account information up to date and in compliance with platform standards to avoid suspension or closure.

10 - Modifications of Terms

1. Platform’s Right to Modify Terms

MONNAY SERVICES SP. Z O.O. reserves the right to modify, update, or amend these Terms and Conditions at any time and without prior notice, at its sole discretion. This may include changes to the services offered, the user obligations, the fees and charges applied, as well as any other aspects of the platform’s operation. These modifications are made to comply with applicable laws, improve services, or reflect new developments in the cryptocurrency market.

Scope of Changes: The modifications can range from changes in platform policies, fees, and charges, to the introduction of new services, features, or functionalities. The platform may also modify user rights and responsibilities or make alterations in line with regulatory requirements or best practices.

2. Notification of Modifications to Users

Whenever a change is made to the Terms and Conditions, MONNAY SERVICES SP. Z O.O. will notify users through one or more of the following methods:

Email Notification: A direct email will be sent to registered users informing them of the modifications. The email will provide a summary of the key changes and their effective date.
On-Platform Notification: Users may also receive a notification through their account dashboard or an on-screen pop-up message when they log in to the platform.
Updated Terms on the Website: A revised version of the Terms and Conditions will be posted on the platform’s website. The effective date of the changes will be clearly marked on the document, and the previous version will be archived for reference.

3. User’s Consent to Modifications

Automatic Acceptance: By continuing to use the platform after the updated Terms and Conditions have been posted, users automatically accept the changes.
Opt-out Option: If users do not accept the modified terms, they have the option to close their account, following the account termination procedure outlined in these Terms. Failure to do so implies agreement to the new terms and continued access to the platform’s services.

4. Effective Date of Changes

The changes to the Terms and Conditions will take effect on the date specified in the notification. Users are encouraged to review the updated Terms and Conditions regularly to ensure they are aware of any modifications. If users continue to access the platform after the effective date of changes, it will be deemed as their acceptance of the modified terms.

11 - Applicable Law and Dispute Resolution

1. Governing Law (Jurisdiction)

These Terms and Conditions are governed by and construed in accordance with the laws of Poland, without regard to its conflict of laws principles. Users agree to submit to the exclusive jurisdiction of the courts located in Poznań, Poland, for the resolution of any disputes arising out of or in connection with the use of the platform and these Terms.

Jurisdiction: Any legal action, claim, or dispute related to the platform will be handled within the courts of Poznań, Poland, which shall have exclusive jurisdiction over any matters related to these terms.

2. Dispute Resolution Procedure

MONNAY SERVICES SP. Z O.O. is committed to resolving any disputes that may arise with its users in an efficient and fair manner. In case of a dispute, users are encouraged to follow the steps outlined below:

Step 1: Contact Customer Support: If a user has a complaint or dispute, the first step is to contact MONNAY SERVICES SP. Z O.O. customer support at the provided contact details. Users should clearly explain the issue, providing relevant documentation if necessary, and attempt to resolve the matter directly.
Step 2: Mediation: If the issue is not resolved through customer support, users and MONNAY SERVICES SP. Z O.O. may opt for informal mediation. This step is encouraged before proceeding with formal legal action. The parties may agree to appoint a neutral mediator to help facilitate a resolution.
Step 3: Arbitration: If the dispute cannot be resolved through customer support or mediation, users may request arbitration in accordance with the rules of an internationally recognized arbitration body. The venue for arbitration will be Poznań, Poland, and the language used will be English.
Step 4: Court Litigation: If no resolution is reached through the above processes, the parties may pursue legal action in the appropriate court in Poznań, Poland, in accordance with the applicable laws of Poland.
Alternative Dispute Resolution (ADR): Users also have the option to seek alternative dispute resolution services, as provided by relevant consumer protection agencies in Poland or the European Union.

3. Contact Information

For any questions, concerns, or claims related to the platform, users can reach MONNAY SERVICES SP. Z O.O. using the following contact details:

Customer Support Email: [email protected]
Postal Address:
MONNAY SERVICES SP. Z O.O.
Głogowska Street, No. 82, Suite 22
60-741 Poznań, Poland

Our customer support team is available to assist with any inquiries related to account issues, disputes, or general platform concerns. We aim to respond to all inquiries within 48 hours.

4. Complaints and Claims

If a user is dissatisfied with the response or resolution provided by customer support, they have the right to submit a formal complaint. Complaints should be addressed to the designated complaints department at the contact details above.
MONNAY SERVICES SP. Z O.O. is committed to resolving complaints in a fair and transparent manner, in accordance with local consumer protection laws.